Customer Grievance Redressal

Level 1

For any grievance or dispute arising out of any decision by a functionary of CFM ARC below the rank of President:

Ms. Richa Porwal
President

CFM Asset Reconstruction Pvt. Ltd.
1st floor, Wakefield House, Sprott Road, Ballard Estate,
Fort Mumbai - 400038 Landline: +91-022 40055280/2

Level 2

For any grievance or dispute arising out of any decision by a functionary of CFM ARC of the rank of President:

Mr. Dinesh Pandey
Managing Director & Chief Executive Officer

CFM Asset Reconstruction Pvt. Ltd.
1st floor, Wakefield House, Sprott Road, Ballard Estate,
Fort Mumbai - 400038 Landline: +91-022 40055280/2

In case there is no response from Level 1 & Level 2 within 15 working days or if the customer is not satisfied with the resolution of the complaint, the customers may file their complaints online at RBI’s Ombudsman’s portal: https://cms.rbi.org.in

As per Reserve Bank of India’s Integrated Ombudsman Scheme

Principal Nodal Officer

Pankaj Agnihotri
President Legal

CFM Asset Reconstruction Pvt. Ltd.
1st floor, Wakefield House, Sprott Road, Ballard Estate,
Fort Mumbai - 400038 Landline: +91-022 40055280/2

Customers can file or lodge their complaints with the RBI’s Ombudsman under the RBI’s Integrated Ombudsman Scheme, 2021